One of the most vital pieces of equipment that I have, when I write, is the Internet. While the ‘web’ may not be a physical object, it is as much equipment to me as the computer or a pad of notepaper. Some of you may not be aware but I retired from industry late last year. In order to help reduce expenses, we decided to look for a lower-cost alternative to cable (entertainment and Internet.) We decided to go with AT&T.
AT&T has both its own U-Verse cable and Direct TV. Along with that is their Internet service. If you are super lucky, you might be somewhere close enough to their Fiber cable to tap in. Unfortunately, seems to be as rare as teeth in a chicken. Most of the time, you are on their high-speed DSL. Don’t get me wrong, their DSL is pretty fast, nothing compared to cable, but still fast enough for most home uses. We, however, have had nothing but problems virtually since day one.
Direct TV has worked fine. No issues so far. However, the same cannot be said of AT&T Internet. The commercials that Comcast puts on about AT&T only tell about a quarter of the story. We have had their Internet now for a little over three weeks (going on four.) In that time, we have had service people out three times because it keeps going down. That is three times in basically two weeks. And, it went down again this morning. I will admit that I believe we have made a horrific mistake as far as the Internet goes.
We had good reason to switch from Comcast, but it had nothing to do with their Internet. It was related strictly to their other service, or lack thereof. I have gone so far as to contact the office of the CEO/President of AT&T and they responded by calling me back to track our trials and tribulations. As far as I am concerned, nothing is really resolved as yet. I can say that because the last technician was out here yesterday (Sunday) and said that he had completely fixed the problem. At 11:20 this morning, the Internet went down again, worse, I was in the middle of an upload.
I know that AT&T is trying to get this fixed, but after numerous technicians all claiming to have taken care of the issue and multiple outages, I am left with a pretty bad feeling about it. Honestly, I don’t care about the reimbursement that they keep talking about, that doesn’t help me when I need to get something uploaded or downloaded to keep writing and, hopefully, getting paid.
I don’t know what the final outcome will be. If it were at all possible, I would go running back to my cable modem right this second.
I pray that your week is starting off better than mine.